Delivery Status

When your order has been processed and shipped a tracking number will be sent to you via email so you can track your package in transit. You may also login into your store account and track your purchase from there. Logon to and to plug-in your tracking number and view your parcel in transit until delivery has been confirmed.

Delivery Time & Costs

Packages will be mailed on regular business days, Monday thru Friday. Delivery charges do not include possible import costs that may be due when a package reaches your country of destination. Delivery times may vary during sales and public holidays. Free basic USPS shipping is available for domestic orders, and free shipping rates that could potentially apply to International orders do not include any customs or import fees, should they occur. We do not refund the cost of shipping for lost or stolen packages. These cases include providing an incorrect address and your order is lost or stolen, failing to pick-up a package that has gone undeliverable or packages where no one is at home to accept and we your shipment is returned.

For Christmas orders, please be mindful of increased order volumes and slower transit times for shipping services. It's always best to place your orders earlier in the month of December to insure your desired arrival time. We cannot guarantee deliveries by Christmas when selecting standard shipping options within the United States after December 20th and for Priority Mail Service, after December 21st. Expedited services are always an option but please exercise caution as we cannot make any guarantees for delivery once the shipping service has your package and we do not. For International orders, we cannot make any guarantees due to unexpected customs clearance issues and/or changing of shipping service hands mid-shipment. We do not offer refunds for orders whose arrival time was not satisfactory to buyer's holiday schedule.

Customs & Import Duties

Customs and import duties are charged once the package reaches its destination country. We have no control over these charges, and can not tell you what they may be due to the fact that customs policies and import duties vary from country to country. It may be a good idea to contact your local customs office for current charges before you order if you are concerned with what the final cost might be and thus insure no surprises with any unexpected charges.

Returns & Exchanges

Our store policy allows you to return eligible products within 7 days of having received them. You may open the package and check contents but items must be returned unused with original tags still attached and with no stains, no odors and no damages, essentially in pre-purchased condition. Footwear must be sent back in original box and packaging and it its original condition. Items that are not eligible for return or exchange are any itmes from the Prospector Co. product line, fragrances, home good scents, edible products or stationery items. Note that you are responsible for the product until it reaches us, therefore please send package with a dispatch number so it can be traced. Items marked final sale cannot be returned, exchanged or refunded. If you wish to exchange a product please contact us at, so we may reserve the product for you.

For all products purchased from one of our retail partners, all returns, exchanges and issues must be addressed through the point of purchase. We do not offer refunds or exchanges on products that have not been purchased directly through our website or store location.


When posting your goods please ensure that you fill out and place back in box the returns form you received with your original purchase. If you have either not received on or have lost it, please contact us and we will email you another. If you are sending back the whole or part of your original purchase we will refund the amount you paid after we receive and inspect the product. See REFUNDS AND EXCHANGES for further details on this process. If you paid by card, the amount will be refunded to the card used for payment. Our return address will be printed on the return form that was sent with your original purchase. We do not refund return-shipping fees. Items marked final sale cannot be returned. We do not accept returns for liquid products or soaps. If an item is received/ sent back to us by the Postal Service or Fedex you will be charged the actual shipping fee and we will contact you to inform you that we have received the package back and to discuss how to proceed further with your order.

For all products purchased from one of our retail partners, all returns, exchanges and issues must be addressed through the point of purchase. We do not offer refunds or exchanges on products that have not been purchased directly through our website or store location.

Payment Methods

We offer credit card and we also take orders by phone.

Credit Cards/Debit Cards: We accept all major credit cards. All information is encrypted by using SSL encryption, which prevents the unauthorized us or access to your card details.

Sales Tax

Sales tax is only applied within the State of Georgia, USA.

Promotions & Gift Cards

Promotion codes are limited to one time per customer and cannot be combined with other offers. Promotion codes are only valid within the explicitly set time and are not applicable to previously placed orders. Gift cards may be used at checkout and will not expire as long as money remains on the card, they may be used with other forms of payment until this happens.

Shipping Methods

We ship both Domestically and Internationally. Orders are shipped either Fedex or USPS for residents within the United States. Fedex orders are fully insured by Fedex and a physical address as well as signature upon delivery are required. Fedex does not deliver to post-office boxes. You will receive a notification and tracking number via email when your order has been processed and shipped. You may only cancel or make changes to your order before it has shipped, do this by contacting us immediately by phone and/or by email provided for you under the customer service link at the bottom of the site page. Please note that USPS First Class International service is not always a reliable option. We do not offer shipping cost refunds for lost or stolen packages through the use of USPS First Class International.

Order Confirmation

By confirming your order you have agreed with the Terms & Conditions of Prospector Co. and have therefore entered into a binding agreement. Upon receiving your order an automatic e-mail will be sent to you as confirmation to your purchase. If we are unable to deliver in accordance with your order we will contact you immediately and give you the opportunity to cancel your order. We urge you to read the Terms & Conditions before completing your order so to avoid any confusion, misunderstand or legal issues down the road.

Item Availability

Merchandise available on is subject to change. To stay informed of new arrivals join our newsletter when creating an account. Despite efforts in synchronizing stock from our home store with that of our online store, if an item you have purchased is indeed out of stock we will contact you immediately and give you the opportunity to exchange it or cancel your order with a full refund.


Upon checkout you will be prompted to sign into your account, start an account or proceed as a guest. Personal Information is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. The ability to make changes to your cart is available until your order has been confirmed.

Forgotten Password

If you forget your password follow the link, forgot your password, and choose the option for a temporary password to be sent to you via email for login purposes until you personalize it in your account preferences.